At Seddon Agency, we are committed to providing high-quality services. However, we understand that concerns may arise. If you have a complaint, we encourage you to follow the process below to ensure a swift resolution.

Step 1: Informal Resolution

If you have a concern, please speak to a member of our team as soon as possible. Many issues can be resolved quickly and informally.

Step 2: Formal Complaint

If your concern is not resolved informally, you may submit a formal complaint in writing via email or letter to complaints@seddonagency.co.uk. Please provide details of your complaint, including any relevant information.

Step 3: Investigation

• We will acknowledge receipt of your complaint within 3 working days.
• An investigation will be conducted by an appropriate manager.
• You will receive a response within 14 working days outlining any findings and proposed solutions.

Step 4: Escalation

If you are not satisfied with the outcome, you may request a review by a senior manager. If necessary, external bodies may be contacted for further resolution.

Step 5: Final Resolution

We aim to resolve all complaints fairly and efficiently. Once a final decision is reached, we will provide written confirmation.

For any queries regarding this process, please contact us.